Home Visits

If your illness prevents you from attending surgery, you may be visited at home at the discretion of the doctor on call. Please inform the receptionist if you feel your condition requires an emergency visit and the appropriate action will be taken.

To help the doctors with planning their visits, we ask that all home visits where possible can be passed to the surgery by 10.30 am.

You may be telephoned first by a doctor who will confirm that a home visit is necessary.

REMEMBER: - If you can attend surgery you will be seen sooner as a time cannot be given for a home visit and it is likely you will be seen between any surgery and clinics that are running that day.

Receptionists are unable to say what time doctors will visit, as emergency patients attending the surgery will be seen first!

In an Emergency

When the surgery is closed and you need urgent medical advice, please telephone 0845 675 0576. You will be transferred to Primecare who are our providers of 'out of hours' service when our surgery is closed.

Telephone Oueries

At times you may feel it necessary to speak to a doctor or nurse directly. Please feel free to discuss the query with a receptionist who will treat the situation with complete confidentiality and may be able to help sooner than if you were to wait for the doctor / nurse.

The best times to call to speak to the doctors are 11.00 - 11.30 am. If you wish to speak to any other clinician, please call opportunistically and if they are not available immediately, the receptionist will take your number and they will return your call as soon as they are free.

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