Further Steps

We hope that if you have a problem, you will use our practice complaints procedure, and we will reach a resolution of it locally.

We believe that this will give us the best chance of converting the circumstances and an opportunity to improve our practice.

However this does not affect your right to approach the Strategic Health Authority if you feel you cannot raise your complaint with us or if you are dissatisfied with the result of our investigation.

You should contact the Health Authority Complaints Manager: Jane McGrandles, Complaints Manager, Birmingham and The Black Country Strategic Health Authority, St. Chad's Court, 213 Hagley Road, Edgbaston, Birmingham, B16 9RG, Tel: 0121 213 1035.

If you remain dissatisfied with the response to your complaint you now have the right to ask the Healthcare Commission to review your case. This should be done within two months of the receipt of this letter. The healthcare commission is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. You can contact the Healthcare Commission on 0845 60123012 or write to them at Healthcare Commission, Complaints Team, Peter house, Oxford Street, Manchester MI 5AN or visit their website at www.healthcarecommission.org.uk.

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