If you have a complaint about the service our practice provides for you, the following procedure is to be followed:

How to complain

We hope that most problems can be resolved easily and quickly, at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like to know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.

The practice has a system where before an official complaint is made a discussion is held with the Office Manager or Practice Manager and a 'patient concern' form is completed.

If after a discussion you still feel as though you would like to make a formal complaint, you must put your complaint in writing with as many details as possible and address it to:

Martin Saunders, Practice Manager, Kingstanding Circle Surgery, 26 Rough Road, Kingstanding, Birmingham, B44 OUY

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